NZASA’s mandate concentrates on the safety of the public - keeping patients safe. A key part of that mandate is being committed to helping practitioners maintain standards of professional, ethical and clinical competency.  A link to the NZASA Code of Ethics is provided here.

All practitioners are required to adhere to  the Health and Disability Commission (HDC) Code of Ethics. A copy of this Code of Ethics is required to be on display or available in all NZASA approved clinics.

The HDC Code of Health and Disability Services Consumers' Rights (the Code) -a resource for patients - is accessible here:

https://www.hdc.org.nz/your-rights/about-the-code/code-of-health-and-disability-services-consumers-rights/

 If a patient wishes to file a complaint against a NZASA Registered Acupuncturist, the appropriate procedure is to make a formal complaint in writing or by eMail to NZASA (nzasainc@xtra.co.nz) and optionally send a copy to the HDC.  Note that potential complaints made direct to HDC will normally be referred to NZASA (as the self-regulator) for initial investigation.

The NZASA Constitution outlines the Disciplinary and Complaints Procedure.  That procedure can be viewed here: NZASA-Guidelines-about-Complaints.doc.pdf  

NZASA follows HPCA protocols, takes all potential complaints seriously, seeks advice from HDC and/or independent legal opinion if required and have removed registrants from practice for serious offenses.